Customer Support
When projects go live, many of our customers choose to contract our support facilities for ongoing maintenance of their systems. They see many benefits:
Accountability: All issues are entered on our call logging database, a fully transparent recording tool that enables detailed measurement of cost and performance, and tracking of trends.
Resources: System maintenance always involves a variable workload, so to cope with the peaks you will be over-resourced the rest of the time. We task variable resources precisely as and when required, and absorb the peaks and troughs for you.
Skills: All the development skills and tools that generated your system are on hand to maintain it in perfect order.
Knowledge: Our experience in software systems is broad. Any problem you may encounter has probably occurred on a similar system within our knowledge. And we will know the fix.
Speed: Because we have the skills and knowledge used in development of the system we can resolve problems more quickly than in-house technical staff.
Cost: Through management of resources and minimising downtime our contract support can show significant economies over alternatives.
Help Desk: You always have the reassurance of knowing a solution exists at the other end of our telephone hotline.
Enhancements: When the need to upgrade arises, work can often be efficiently scheduled alongside existing maintenance.
Peace of mind: Your focus should be applied to your core business, not on how the software is running. Our contract support can free your mind of that distraction.
It’s not only our own-build systems we support. Much of our work is as third party contractors, often because of our experience in maintaining legacy systems. And in this area most of the above benefits still apply.
Support is a major consideration in controlling the total cost of ownership of your systems. Let us demonstrate to you that contract support with i-teba is your best option.