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Help Desk Update |
February 2006
i-teba and Descon IT24 have worked together to update and improve the functionality of the WebTruss system which controls the i-teba helpdesk. The new release of WebTruss will take place at the end of February and is designed to make the logging and tracking of support calls easier for our clients.
The new release of the system allows our customers to use the system as an internal helpdesk system. Main users and super users can be set-up and while main users can log and review calls, only super users will be able to escalate calls to i-teba. The system allows one or more attachments to be stored with a call and includes communication facilities via email between main users and super users. Calls can be escalated to i-teba on a click of a button, giving a seamless integration between an internal helpdesk system and i-teba’s helpdesk.